A complete working introduction to running a building as a facilities operations manager: budgets, vendors, maintenance programs, compliance, energy and people. Six modules, eighteen lessons, each ending in a practical action step you can apply on your own site.

Modules

The Facilities Manager Role

Lessons

• What a Facilities Operations Manager Actually Does Preview
• A Day in the Life: Reactive vs Planned Work
• Key Terms and Documents You Must Know

Maintenance Programs and Work Orders

Lessons

• Building a Preventive Maintenance Program
• Work Order Systems and CMMS Basics
• Managing Technicians and Daily Scheduling

Vendors Contracts and Procurement

Lessons

• Choosing and Qualifying Service Contractors
• Reading and Negotiating Service Agreements
• Purchasing, Inventory and Cost Control

Budgets and Financial Management

Lessons

• Building the Annual Operating Budget
• Capital Planning and Reserve Studies
• Reporting, Variance and Talking to Ownership

Compliance and Life Safety

Lessons

• Fire and Life Safety Systems
• Regulatory Inspections and Documentation
• Safety Programs and Emergency Planning

Energy Tenants and Continuous Improvement

Lessons

• Energy Management and Utility Costs
• Tenant Relations and Service Standards
• Measuring Performance and Improving Operations