On-site IT support skills: hardware, networking, Windows troubleshooting, and the field habits that make clients request you by name.
What you’ll learn
- Build, upgrade, and repair desktop/laptop hardware confidently
- Set up and troubleshoot small-business networks (router, switch, Wi-Fi, cabling)
- Resolve the most common Windows, printer, and email issues on site
- Follow ticketing, documentation, and security practices MSPs require
- Manage on-site client interactions professionally
Lessons
IT Field Technician Course — Lesson 1: Field tech fundamentals: tickets, tools, and conduct
IT Field Technician Course — Lesson 2: Hardware: desktops, laptops, and upgrades
Covers component identification and compatibility (RAM types/speeds, SATA vs. NVMe, PSU sizing), safe disassembly and ESD practice, the most common hardware failures and their symptoms (storage, RAM, PSU, thermal), laptop-specific repairs (keyboards, batteries, screens) and when repair isn’t economical. Includes the upgrade consult: recommending SSD/RAM upgrades that actually solve the complaint. Opening a machine safelyThe […]
IT Field Technician Course — Lesson 3: Windows troubleshooting that works
A repeatable method instead of random fixes: define the problem, check recent changes, isolate (user profile vs. machine vs. network), then fix. Covers startup problems and safe mode, update failures, slow-performance triage (startup apps, disk health, malware check), profile corruption, and when to repair vs. reimage — plus the data-safety rule: back up before you […]
IT Field Technician Course — Lesson 4: Networking on site: router to wall jack
Small-business networking end to end: modem/router/switch/AP roles, IP basics (DHCP, static assignments, subnets at working level), reading ipconfig/ping/tracert output, Wi-Fi troubleshooting (channels, coverage, guest isolation), patch panel and cable testing/termination basics, and VLAN awareness. You’ll learn the connectivity diagnostic ladder: physical → link → IP → DNS → service. The connectivity diagnostic ladderClimb it in […]
IT Field Technician Course — Lesson 5: Printers, email, and the everyday fires
The unglamorous tickets that dominate field work. Printers: driver and queue problems, network printer discovery, scan-to-email/-folder setup. Email: Outlook profile repair, PST/OST issues, authentication problems after password changes. Plus browser issues, mapped drives, and VPN client basics. Each with a fast diagnostic flow and the documentation to stop repeat tickets. Working a print ticket fastThe […]
IT Field Technician Course — Lesson 6: Security, backups, and professional close-out
Field techs are the security front line. Covers malware response basics (isolate, don’t negotiate, escalate ransomware immediately), password and MFA practices, verifying backups actually restore, and physical security awareness. Ends with professional close-out: user confirmation, ticket resolution notes, site documentation updates, and the follow-up habit that builds client trust. Certificate of Completion included. Security hygiene […]