On-site IT support skills: hardware, networking, Windows troubleshooting, and the field habits that make clients request you by name.
Who this course is for
Help-desk techs moving to field roles, MSP new hires, and career-changers entering IT support.
What you’ll be able to do
- Build, upgrade, and repair desktop/laptop hardware confidently
- Set up and troubleshoot small-business networks (router, switch, Wi-Fi, cabling)
- Resolve the most common Windows, printer, and email issues on site
- Follow ticketing, documentation, and security practices MSPs require
- Manage on-site client interactions professionally
Course curriculum
Module 1: Field tech fundamentals: tickets, tools, and conduct
What separates field techs from bench techs: you’re in someone’s business, on the clock, with an audience.
Module 2: Hardware: desktops, laptops, and upgrades
Covers component identification and compatibility (RAM types/speeds, SATA vs.
Module 3: Windows troubleshooting that works
A repeatable method instead of random fixes: define the problem, check recent changes, isolate (user profile vs.
Module 4: Networking on site: router to wall jack
Small-business networking end to end: modem/router/switch/AP roles, IP basics (DHCP, static assignments, subnets at working level), reading ipconfig/ping/tracert output, Wi-Fi troubleshooting (channels, coverage, guest isolation), patch panel and cable testing/termination basics, and VLAN awareness.
Module 5: Printers, email, and the everyday fires
The unglamorous tickets that dominate field work.
Module 6: Security, backups, and professional close-out
Field techs are the security front line.
How it works
Self-paced online course. Lifetime access. Work through the modules in order, apply the checklists on real jobs, and finish with a Certificate of Completion.
FAQ
Is this a license or certification? No. This is skills training. You receive a Certificate of Completion. Licensing requirements vary by state and trade — always verify your local requirements.
How long do I have access? Lifetime access, including updates.
What if it’s not for me? Contact support within 14 days of purchase.